Elite Racing Swimsuits Warranty Policy

Welcome to our product warranty policy designed specifically for our elite racing swimsuits. Our commitment is to offer high-quality products and ensure customer satisfaction. Below, you will find the guidelines for submitting a warranty claim in the event you discover a defect in any of our elite racing swimsuits.

Submitting a Warranty Claim

If you suspect that your elite racing swimsuit has a manufacturing defect, please follow these steps to submit a warranty claim:

1. Email us at hello@swimgearstore.com as soon as you notice the defect. Please include your order number and the date of purchase in your communication.

2. Provide Detailed Information:

  • Describe the defect in detail. Where is the defect located on the swimsuit? How many times has the swimsuit been used?
  • Include clear images of the defect, ensuring the affected area is easily visible.

3. Upon receiving your claim, we will review the information provided and may contact you for additional details. We will act on your behalf to submit a warranty request to the swimsuit manufacturer.

Warranty Evaluation Process

  • The decision to replace a defective swimsuit rests solely with the manufacturer’s warranty department. The evaluation process by the manufacturer can be lengthy and may not guarantee a replacement.
  • We understand that waiting for a resolution can be frustrating, and we pledge to keep you informed throughout the process. You will be notified promptly once a decision has been made regarding your claim.
  • If your warranty claim is approved, a handling and shipping fee of $25 will be applied.

Common Defects and Exclusions

Common defects include issues such as bonding separation or opened seams. However, it’s important to note that not all damages are covered under warranty. Exclusions include, but are not limited to:

  • Deterioration due to improper use or care, such as damage from sun exposure, harsh chlorine, improper recreational use, or wear beyond the swimsuit’s natural life expectancy.
  • Holes, tears, or damage caused by misuse, such as excessive force leading to broken seams or fabric tears.

Final Remarks

Our elite racing swimsuits are designed for performance and durability. We urge our customers to follow all care instructions carefully to ensure the longevity of their swimsuit. This warranty policy is aimed at addressing genuine manufacturing defects, providing our customers with confidence in their purchase.

Should you have any questions regarding this warranty policy or need further assistance, please do not hesitate to contact us at hello@swimgearstore.com. We are here to support you every step of the way.

Thank you for choosing our elite racing swimsuits shopping.

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